Effective Date: 20/07/2025
Company Name: The Holiday Explorers (KK Travels)
Website: www.theholidayexplorers.com
We at “The Holiday Explorers” are committed to providing a transparent and fair payment and refund process. This policy explains how payments are handled and under what conditions refunds may be issued.
1. Booking & Payment Terms
- A minimum deposit of 50% of the total tour cost is required to confirm your booking.
- Full payment must be made [7 days/weeks] prior to the tour start date.
- Payments can be made via:
- Credit/Debit Card
- Bank Transfer
- Online Payment Gateways (e.g., Stripe, Razorpay, PayPal)
Note: Payment instructions will be provided during the booking process or via email.
2. Cancellation & Refund Policy
a. Cancellation by Traveler
If you cancel your booking, the following charges will apply:
| Cancellation Timeframe | Refund Amount |
|---|---|
| More than 30 days before trip | 90% refund (10% processing fee) |
| 15–30 days before trip | 50% refund |
| 7–14 days before trip | 25% refund |
| Less than 7 days before trip | No refund |
- All cancellations must be made in writing via email to [info@theholidayexplorers.com].
- Refunds, if applicable, will be processed within 7–14 business days to the original payment method.
b. Cancellation by Company
If we cancel a tour due to unforeseen circumstances (e.g. weather, minimum group size not met, travel restrictions), customers will be offered the option of:
- A full refund, OR
- Rescheduling the tour to a later date, OR
- Receiving a travel credit valid for [12 months]
3. Non-Refundable Items
- Visa fees, travel insurance, and any government charges
- Flight tickets (unless otherwise specified by the airline)
- Hotel bookings that are non-refundable per their terms
- Third-party service fees (if already paid and non-recoverable)
4. Changes to Bookings
- Change of dates or names may be permitted depending on availability and provider policies.
- A change fee may apply.
- Requests for changes must be submitted at least [7 days] before the tour start date.
5. Force Majeure
We are not liable for refunds or compensation in cases of “force majeure” including but not limited to: natural disasters, pandemics, war, strikes, or government restrictions. In such events, we may offer travel credit or rescheduling.
6. Contact for Refunds
If you have any questions about your payment or eligibility for a refund, please contact:
📧 Email: [info@theholidayexplorers.com]
📞 Phone: +91 93507 23328
📍 Address: BG 60/61, GROUND FLOOR, ADITYA MALL, INDIRAPURAM, GHAZIABAD – 201014
7. Policy Updates
We may revise this policy from time to time. Changes will be posted on this page with the updated effective date.
